Welcome to The Mane Elite. We are committed to providing you with premium hair
extensions and an exceptional shopping experience. Below are our policies to ensure
clarity and satisfaction for all our valued customers.
ORDER PROCESSING
PROCESSING TIME
Orders are typically processed within 3 business days. You
will receive a confirmation email once your order has been processed and is
ready for shipment or Pickup.
BUSINESS DAYS
Our business days are Monday through Friday, excluding
holidays.
SHIPPING
DOMESTIC SHIPPING:
We offer standard and expedited shipping options.
Estimated delivery times will be provided at checkout.
INTERNATIONAL SHIPPING
We ship internationally. Shipping times and costs vary
depending on the destination. Customs duties and taxes are the responsibility of
the customer.
SHIPPING COSTS
Shipping costs are calculated based on the shipping method
selected and the destination.
SHIPPING INSURANCE ADDITIONAL
Insurance can be purchased at check out
All orders require a signature upon delivery.
RETURNS & EXCHANGES
ELIGIBILITY
Due to the nature of our products, we do not accept returns or
exchanges on hair extensions. Please ensure you have selected the correct
product and consulted our detailed descriptions before purchasing.
DEFECTS & ISSUES
If you receive a defective or incorrect item, please contact
us within 3 days of receipt.
REFUNDS
REFUND PROCESS
No exchanges or refunds. Exchanges will be issued for defective or incorrect items only. Please contact our customer service team within 72hrs upon receipt.
PRIVACY & SECURITY
PERSONAL INFORMATION
We value your privacy and protect your personal
information in accordance with our Privacy Policy. We use secure technology to
ensure your data is safeguarded.
PAYMENT SECURITY
All transactions are processed using secure payment
gateways. We do not store your credit card information.
PRODUCT INFORMATION
DESCRIPTION ACCURACY
We strive to provide accurate product descriptions and
images. However, variations in colour and texture may occur due to lighting and
monitor settings.
CONSULTATION
For assistance with choosing the right product, please refer to our
product guides or contact our customer service team via email or Contact us
form.
TERMS & CONDITIONS
AGREEMENT
By purchasing on our website, you agree to comply with our policies
and terms. We reserve the right to update our policies as needed. Changes will
be posted on our website.
Thank you for choosing The Mane Elite. We are dedicated to providing you with the
finest quality hair extensions and outstanding service.
